Refund policy

Returns, refunds and protection against return abuse

Effective 25 October 2026 — new orders. These terms do not retrospectively reduce rights under earlier orders. Mandatory consumer rights prevail over any conflicting provision.

Atlantic Shopping Mall is operated by Renofast Ltd, Cyprus. Contact: atlantic.cy@gmail.com. Correspondence: 17 Robert Kennedy St., 3076 Limassol, Cyprus. This correspondence address is not automatically the return destination.

How to request a return

Email atlantic.cy@gmail.com with your order number and item. For change-of-mind returns, notify us within 14 days after delivery, subject to the rules below.
Follow the instructions for the return destination and retain proof of dispatch. You pay direct return shipping for change-of-mind returns of conforming goods. We cover necessary return costs for valid faulty, incorrect or misdescribed item claims.
For statutory withdrawal, we refund amounts due within 14 days of notice, subject to the rules below on receipt of the goods or proof of dispatch. Refunds normally use the original payment method.

1. 14-day change-of-mind withdrawal

For new orders, notify us of a change-of-mind return within 14 days after delivery, subject to the statutory rules below. We do not offer an additional voluntary 30-day return period for new orders. A longer period required by mandatory law, and any longer period already promised for an earlier order, remain unaffected.

2. Statutory withdrawal and faulty goods

Where EU/EEA consumer withdrawal law applies, notify us of your decision to withdraw within 14 days after you, or a person you nominate other than the carrier, receive the goods. For an order delivered in separate parts, the period normally runs from receipt of the last item. An unequivocal email or letter is sufficient; prior approval and a particular form are not required. Send the goods back within 14 days after giving notice. Other mandatory rights in your country remain available.

You may inspect goods as reasonably necessary to establish their nature, characteristics and functioning, as in a shop. For statutory withdrawal, missing packaging or removed tags do not automatically cancel the right; we may claim only a lawful, proportionate reduction for actual loss of value caused by handling beyond that necessary inspection. We will explain the evidence and calculation. There is no automatic restocking penalty.

Sale or discounted status alone does not remove statutory rights. Legal withdrawal exceptions apply only when their actual conditions are met, such as genuinely personalised goods, rapidly perishable goods, or sealed goods unsuitable for return for health or hygiene reasons after unsealing. These exceptions do not exclude remedies for faulty, misdescribed or incorrect goods. Dangerous goods require a lawful carrier arrangement rather than an unsafe postal return. Gift-card cancellation or refund rights depend on applicable law and the disclosed product terms.

For goods that do not conform to the contract, statutory repair, replacement, price reduction or refund rights apply in the legally required order and circumstances. EU consumers generally have a minimum two-year legal guarantee, with longer periods or additional protections where applicable. Necessary return costs for a valid non-conformity claim are our responsibility.

What counts as a defect or an incorrect product?

A product is non-conforming if it does not meet the contract description, agreed characteristics or the quality, safety, durability and functionality reasonably required by applicable law. A defect may be visible on delivery or become apparent later; statutory rights are not restricted to damage noticed on arrival. The examples below are illustrative, not an exhaustive list.

Clothing and footwear: an open or defective seam, a zip that does not operate, a missing fastening, fabric damage not disclosed before purchase, or a sole separating prematurely because of a manufacturing defect under normal use.
Electrical or mechanical products: an item that will not power on after the correct setup, an included component that does not work, or failure under normal use caused by an inherent defect rather than external damage. Normal battery ageing alone is not necessarily a defect; abnormal premature failure can be.
Incorrect or incomplete supply: a different model, colour or size from the one ordered; a missing component or accessory included in the listing; material that materially differs from the stated composition; or goods that lack an expressly advertised essential function.
Damage in transit: goods arriving broken, cracked, torn or otherwise damaged during delivery where the legal risk remains with us. Damage to a disposable outer carton alone is not a product defect if the goods and any promised retail packaging are unaffected.

What is normally change of mind or customer-caused damage?

A correctly supplied size or model that does not suit your preference or fit is normally a change-of-mind return, provided the sizing information and product description were accurate. A wrong size dispatched by us or materially inaccurate measurements may instead be non-conformity.
Disliking an accurately described colour, design, texture or feature is not by itself a defect. A material difference from the description or promised sample must still be investigated.
Ordinary wear consistent with age and normal use, cosmetic marks caused after receipt, or normal consumable depletion are not by themselves manufacturing defects. Unreasonably early failure under proper normal use may be a genuine defect.
Damage caused by an accident, misuse, washing contrary to accurate care instructions, unsuitable storage, liquid ingress into a product not represented as suitable for it, or an unauthorised modification is not our responsibility to the extent that the evidence establishes that cause. A repair or opened package does not automatically cancel every unrelated statutory claim.
A characteristic or specific imperfection expressly disclosed and separately accepted before purchase is not treated as a newly discovered defect solely because it is that disclosed characteristic, where applicable law permits. A general “sale” label is not adequate disclosure of a defect.

Fair assessment and who pays return shipping

For a substantiated defect, wrong item, material misdescription or other legal non-conformity, we bear necessary return costs and provide an appropriate prepaid or collection arrangement where required. The buyer pays non-reimbursable direct return shipping for an accurately supplied, conforming product returned only because of a change of mind. Do not send a dangerous or damaged battery by ordinary post; request safe return instructions.

We may request a clear description, order reference, reasonably available photos or a short demonstration of the reported issue, and inspect the product or obtain a proportionate technical assessment. There is no blanket requirement for an unboxing video, no automatic finding of misuse and no arbitrary inspection penalty. Applicable legal presumptions and burdens of proof remain intact: a buyer is not required to prove more than the law requires. If we reject a defect claim, we explain the material reason and available evidence and allow you to respond. No reclassification charge is imposed merely because a claim is not confirmed; any agreed or legally recoverable cost must be disclosed and justified.

3. Starting and sending a return

Email your order number, the items concerned and whether you are withdrawing or reporting a fault. We provide return instructions and the correct return address. For a change-of-mind return, you purchase the return shipping service yourself; a prepaid label is provided at our expense only where we are responsible for the return cost or have expressly agreed to pay it. Products may need to go to different fulfilment partners. Use the designated address and matching label for each parcel; do not mix returns for different destinations. A timely statutory withdrawal remains valid while instructions are being arranged.

If you received the correct, conforming product and return it because you changed your mind, the direct cost of return shipping is your responsibility and is not reimbursed by Atlantic Shopping Mall. You must arrange and pay for a suitable return service to the return address we provide. This does not apply to necessary return costs for a defective, misdescribed or incorrect product, or where mandatory law requires us to pay. Any free-return promise made for an earlier order remains honoured. For goods not normally returnable by post, the legally required return-cost estimate must be disclosed before purchase. Where we failed to give legally required pre-purchase information about return costs, we bear those costs as required by law.

Return the exact goods supplied, including matching serial numbers or other identifiers where present, all supplied accessories, authenticity documents and branded boxes. Protect branded packaging with an outer shipping carton. Remove personal data and account locks from electronics after retaining any evidence needed for a fault claim. Keep a genuine carrier receipt identifying the return and tracking details. A return reference helps identify the parcel but is not a condition that overrides statutory rights.

4. Inspection, evidence and fraudulent returns

Returns may be checked against the order, product identifiers, contents, condition, parcel information and available fulfilment records. Substituting different, counterfeit or previously owned goods; sending empty parcels or incomplete returns; falsifying receipts, photographs or tracking; deliberately damaging goods; and misrepresenting used goods as unused are prohibited. We may reject a return outside the applicable entitlement or withhold an amount that is not legally due, with an explanation supported by the available evidence. We do not treat a legitimate return or complaint as fraud merely because it is inconvenient or frequent.

Please report visible damage, missing contents or an incorrect item promptly, ideally within 48 hours, and retain the parcel, shipping label and packaging where reasonably possible. Photos or other proportionate evidence may help investigate. The 48-hour request is not a forfeiture deadline: a missing unboxing video, original carton or immediate report does not automatically defeat a valid legal claim.

5. Refunds, exchanges and payment disputes

For statutory withdrawal, we reimburse amounts legally due, including the least expensive standard outbound delivery charge on withdrawal of the whole order, within 14 days after notice. Unless we have offered collection, we may withhold reimbursement until the goods are received or you provide adequate evidence of sending them back, whichever occurs first. Extra express-delivery costs need not be refunded. Partial-return delivery refunds follow applicable law.

We notify you of the return assessment without undue delay and issue any refund within the applicable statutory deadline. Refunds use the original payment method unless a lawful alternative is expressly agreed without a fee. Bank processing may take additional time. Exchanges normally require a separate new order after the return; this does not replace a statutory right to replacement.

You may use your bank, payment provider, court or consumer authority remedies. We may provide accurate order, communication, delivery and return evidence in response to a dispute. A refund and a chargeback cannot both be retained for the same loss; any duplicate recovery must be reconciled through the provider or returned as required by law. Opening a dispute alone is not proof of fraud and does not waive consumer rights.

CUSTOMS NOTICE: additional charges payable by the buyer

Import duties, import VAT, other destination-country import taxes, and customs-clearance, brokerage or carrier handling fees are additional charges payable by the buyer, unless expressly included or collected at checkout. These charges are imposed or assessed by destination authorities and clearance providers, are separate from our product and shipping prices, and are not paid or reimbursed by Atlantic Shopping Mall. We are not responsible for their amount or imposition, except where applicable law requires us to collect or bear them. Mandatory consumer rights remain unaffected.

A “tax included” price does not by itself mean destination import charges are prepaid. Only amounts expressly included or collected at checkout are prepaid. Check destination import rules with the relevant authority before ordering. Amounts that cannot reasonably be calculated in advance may become payable on importation. Payments made directly to customs or a carrier are reclaimed from that recipient under its rules, without limiting mandatory rights against us.

Refused or unclaimed parcels are dealt with under our Shipping Policy. No automatic forfeiture of the entire order price applies.

Read together: Terms of Service, Returns and Refunds, Shipping Policy and Privacy Policy.

Optional withdrawal form and online requests

You can use the customer account: withdraw, cancel or return an order to submit an available online request. You can also email or post an unequivocal withdrawal notice. The form below is optional; do not wait for approval to give a timely statutory notice.

To: Renofast Ltd / Atlantic Shopping Mall, 17 Robert Kennedy St., 3076 Limassol, Cyprus; atlantic.cy@gmail.com.
I/We notify you that I/we withdraw from the contract for the following goods: [identify goods and order number].
Ordered on: [date]. Received on: [date].
Name of consumer(s): [name]. Address of consumer(s): [address].
Email for confirmation: [email]. Date: [date].
Signature of consumer(s), only if this form is sent on paper: [signature].

If a statutory withdrawal deadline ends on a weekend or applicable public holiday, any legal extension to the next business day applies. Applicable extensions to legal guarantees following repair also remain available.